Agent Use Cases › Small Business
Answer every dental office call in English or Spanish
A three-office dental practice put a bilingual voice receptionist on its lines that books directly into Open Dental.
Done with: CSAI voice receptionist ‘Bobbie J’
What they did
McRae Family Dental was missing about 600 of 2,800 monthly calls. It deployed a bilingual AI receptionist connected to Open Dental to answer, book, and confirm next-day patients, so staff could focus on in-office work and recalls.
273 appointments booked in six weeks.
How it went
Per the vendor: 2,696 calls answered and 273 appointments booked in the first six weeks; dropped calls fell from 24.2% to under 0.4%; intake completion rose from 51.6% to 94.8%.
Try it yourself
Build a bilingual (English/Spanish) phone agent for my practice. It should book into [scheduling system], collect name, phone, email and reason for visit, confirm tomorrow's appointments by phone or text, and give staff a daily list of overdue patients to call back.Source: ClientService.ai (CSAI) case study ↗
Date: Aug 1, 2026 · Results are as reported by the source, not independently verified by Zip AI.
Date: Aug 1, 2026 · Results are as reported by the source, not independently verified by Zip AI.
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